Despite sending me bad equipment and a few other hiccups along the way, the level of support I’ve received from AT&T has been pretty awesome. I recently had to switch from cable to DSL and am still waiting on my service to be activated but even at this point I’m impressed.

My wife and I use our cell phones all of the time and there really hasn’t been a need for an actual land line. That has been the primary reason for using cable instead of DSL. Now that we can’t use our cable service anymore though, I decided that it would be cheaper to suck it up and get a phone line just so that we can have a connection at home. Well, as it turns out, AT&T have a new metered service that they are testing out. I don’t know exactly what it is or how it works yet, but long story short, we don’t need a land line so it will be a little cheaper.

My service should have been activated almost 2 days ago and the day after it was supposedly set up, I got a call from an AT&T employee here in Dallas informing me that we were one of the test customers on a new service. He said it was showing that we hadn’t transferred any data and was wondering if everything was okay. I was caught off guard a little bit by the fact that they were be proactive about getting me set up. After stumbling over my words a little bit I finally explained that we were given faulty equipment and that the telephone support wouldn’t even speak with me about the modem until after my activation date.

He seemed a little upset and asked that I not even call customer care anymore and to just call him if we had any further issues. He also said he would take care of everything, and get me a new modem if I found that the one I received actually was bad.

Yesterday morning it was in fact not working still. I gave him a call and instead of having to wait on a new modem being shipped, he drove to my workplace to personally bring me a new one. He gave me his cell number as well and said that I was to call him if I had any problems.

wow!

I would have never expected that. So, while I still have not been able to connect to the internet at home, I feel at ease knowing that someone cares.

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